warranty information

Customer is responsible for all shipping cost related to return, except in cases of an order error by BroadBay. For return of goods, customer must contact BroadBay by calling (800) 741-3806 or emailing orders@broad-bay.com to obtain a return authorization (RA) number. RA number must be marked clearly on the outside of package before mailing the return. Credit will be processed within 30 days. We do not accept returns on made-to-measure and custom-made goods.

• Return period: 30 days after invoice date if item is in new & sellable condition
• Over 30 days to 3 months a 10% service fee may be charged. Goods must be in new condition.
• Over 3 months a 20% service fee may be charged. Goods must be in new condition.

Trial Period

BroadBay offers a 30-day trial period on the following items:

• Knees
• Silicon liners
• Gel liners
• Suspension sleeves

BroadBay offers a 60-day trial period on the following item:

• Feet

If for any reason in the first 30 days (60 days for feet) following the invoice date, you are unsatisfied with the product, you can return the item for account credit or exchange. Customer must contact BroadBay by calling (800) 741-3806 or emailing orders@broad-bay.com to obtain a return authorization (RA) number. RA number must be marked clearly on the outside of package before mailing the return. Exchange will be processed at the time of the RA. Credit will be processed within 30 days.

Warranty Returns

For warranty returns, customer needs to contact BroadBay customer service department by calling (800) 741-3806. The manufacturer evaluates product complaints and/or photographs to authorize a manufacturer defect before a warranty return will be approved. Approved warranty returns will be for same product replacement only. 

Contact orders@broad-bay.com  or call (800) 741-3806 for the warranty period for a specific product.